Mission Statement

The mission of the City of Rochester is to provide a safe, attractive environment through the responsive, efficient, and cost-effective delivery of municipal services. The City will strive to enhance community pride by improving the physical, environmental, economic, cultural and social quality of the community.

Core Values & Standards

• Customer Focus 
  - Identify, plan for, and support customer needs.
  - Seek and consider input from our customers to continually improve services. 
  - Treat every customer well.  
• Respect
  - Treat customers in a personal and professional manner while being firm, fair, and compassionate. 
  - Be an active listener to the customer. 
  - Maintain a work environment that is free of disrespect and false information.
• Integrity
  - Provide equitable and honest treatment to all customers. 
  - Follow through in a timely manner or as communicated. 
  - Maintain privacy and confidentiality as applicable to Minnesota State laws. 
• Safety
  - Employees act responsibly and take ownership of their actions. 
  - Each department/area has documented safety procedures for employees and customers. 
  - Communicate clearly when dealing with emergencies or safety concerns. 
• Excellence
  - Be knowledgeable in my area of responsibility. 
  - Be professional in my actions, manners, and appearance. 
  - Meet or exceed customer needs for City services. 

City of Rochester Strategic Priorities 

 The City of Rochester will RISE to the top in Customer Focus

through Respect, Integrity, Safety, and Excellence.