City of Rochester Core Value Statements & Standards

• Customer Focus 
  - Identify, plan for, and support customer needs.
  - Seek and consider input from our customers to continually improve services. 
  - Treat every customer well.  
• Respect
  - Treat customers in a personal and professional manner while being firm, fair, and compassionate. 
  - Be an active listener to the customer. 
  - Maintain a work environment that is free of disrespect and false information.
• Integrity
  - Provide equitable and honest treatment to all customers. 
  - Follow through in a timely manner or as communicated. 
  - Maintain privacy and confidentiality as applicable to Minnesota State laws. 
• Safety
  - Employees act responsibly and take ownership of their actions. 
  - Each department/area has documented safety procedures for employees and customers. 
  - Communicate clearly when dealing with emergencies or safety concerns. 
• Excellence
  - Be knowledgeable in my area of responsibility. 
  - Be professional in my actions, manners, and appearance. 
  - Meet or exceed customer needs for City services.  

The City of Rochester will RISE to the top in Customer Focus
through Respect, Integrity, Safety, and Excellence.